November 04 | 2:55 PM - 3:35 PM (ET)
More than ever, it’s not just how you make your clients look, but how you make them feel—and what they say about the total experience—that matters and makes an impact on your business, especially when what they say to you or your team directly doesn’t match what they say online. How can you encourage authentic and constructive feedback (privately) and prevent viral disasters? From social media conversations to Google-able reviews, learn how you can proactively influence and manage how people talk about you and your business. Phorest’s Chris Brennan shares examples of how you can build and protect your digital presence and business identity.